Contact Brighter Image Lab

The Brighter Image Lab Support Center

If you need help, or want to learn more about Brighter Image Lab, you’ve come to the right place. Check out the resources below, and contact us if you need additional assistance!

We strongly recommend current clients login and submit a ticket from the account area to reduce response time and receive more individualized service. Prospective clients can use the form below.

Read Our Frequently Asked Questions

Here are some common questions. Most clients find answers to their questions faster by reviewing our frequently asked questions page.

  • How long does it take to make the veneers?

    Click here for video answer to how long does it take to make the veneers

    We have two processes. We have an express that’s 15 days from the date we receive usable impressions. However, because every impression has an individual set of challenges, some of those are replaced with one designer, some have a different level designer. Some have what we call a case consult where a couple of us get together and say what happened.

    So we tell everybody 30 days. We do them in batches. That’s how we make them affordable. The 3d Printers takes the same time to do one tooth as they do a plate. We can do 24 sets of what we call full arch removable veneers in the same time to do one, so we do them in batches.

    But the majority of clients who come to us are seeing 30 days guaranteed, 15 days guaranteed, and if they do 30 we’re seeing them go out in 21 days. That was one of the challenges when we first got started. It wasn’t a pretty picture, and when we first got started, we tried to put disclaimers, but people were only concerned about 30 days.

  • How do I clean my Press On Veneers™ or BIL Veneers™?

    The veneers really should be removed at night, and we recommend putting them in a denture soak (any generic brand will do). We don’t advise eating any challenging foods, i.e, tough meats, harder breads –like bagels or baguettes. And if you do eat in the veneers, we recommend you rinse them thoroughly afterward. We’d also suggest keeping your Veneers in the protective case any time you aren’t wearing them – and always remember that this is purely cosmetic and is not intended to replace the function of your real teeth.

  • What if I don’t like my PressOn Veneers™ or BIL Veneers™?

    Our Client Services Representatives are trained to ask questions to find out the specific cause of any fit issues. They are educated on usual problem areas and can usually determine the exact cause of any fit issue within the span of a brief phone call.

    We ask that our clients have the same level of commitment when requesting a remake due to fit issues, disclosing all known corrective areas by making notes, taking photos, and shooting video footage if necessary. The more information our design lab receives, the closer they will come to creating the one fit for your smile!

    The dental lab does everything in their power to ensure that your veneers are a perfect snap fit before we ship them. However, 12 to 15 percent of our work does have to be adjusted. In these cases, a new model is made from the impressions, and the process is started over at no additional charge. This gives you the chance to re-send additional impressions, photos, videos, notes, and suggestions to our design lab to assist in getting the correct fit for your teeth – all at no additional cost to you!

  • When will I receive my Removable Veneers?

    Generally we try to ship your impression system the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping. Once we’ve received usable impressions, Standard Productions takes about 30 days, and our Smile Express takes about 14 – until we have a completed veneer. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.

    For an easy to follow explanation of our process, watch this short video:

    Click Here to watch this short video explanation of our process

Submit A Ticket

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    Chat With Us

    Prospective clients may find our chat service answers most of their questions without having to pick up the phone or open their email inbox. Our knowledgeable Smile Specialists are ready and able to answer all sales related questions. You will find a link to chat at the bottom of every page (chat may not be available on mobile devices).

    Due to the nature of our chat service, we do not recommend chatting for current clients. When our current clients chat with us, it is necessary for our Smile Specialists to copy all communication into the individual accounts, increasing response time.

    Contact Us

    Below, you can find our mailing address, phone number, and email address for each of our locations. In order to keep response times low, please contact us using one of the methods above first.

    AU Location

    Building 2, Level 1
    49 Frenchs Forest
    NSW 2086
    Australia

    Toll Free: 1800 628 104

    Phone: (02) 8015 5616
    Fax: 011 1 817 207 8205

    Contact our Client Services Team

    UK Location

    456-458 The Strand
    Suite 107
    London WC2R 0DZ
    United Kingdom

    Toll Free: 0800 048 8036

    Phone: 020 3318 2063
    Fax: 011 1 817 207 8205

    Contact our Client Services Team

    US Headquarters

    2433 South University Drive
    Fort Worth, Texas
    76109
    United States of America

    Toll Free: 1 888 257 2455

    Phone: 817 207 8200
    Fax: 1 817 207 8205

    Contact our Client Services Team

    Improve Your Smile Now

    From the palm of your hand - Lab Direct w/ No Dentist

    Brighter Image Lab Imrpession System
    Yes I'm asking to be accepted as a new client of Brighter Image Lab

    YES, I'M ASKING TO BE ACCEPTED AS A NEW CLIENT OF BRIGHTER IMAGE LAB

    I understand that the full price for Removable Veneers is substantially higher than the prices displayed on this site, and would like to take advantage of the 60% limited time special discounted pricing and only pay listed price plus $46 for the 3-way shipping and processing. I also understand that receiving this discount is contingent on my adherence to the Terms and Conditions linked below. I understand that each set of veneers are custom made for me, that available spots for new clients are limited. By ordering, I confirm I am fully committed to the process and I understand that any payment is non-cancelable and non-refundable and I confirm I have read and agree to all of the terms & conditions.

    I understand that the full price for Removable Veneers is substantially higher than the prices displayed on this site, and would like to take advantage of the 60% limited time special discounted pricing and only pay listed price plus $46 for the 3-way shipping and processing. I also understand that receiving this discount is contingent on my adherence to the Terms and Conditions linked below. I understand that each set of veneers are custom made for me, that available spots for new clients are limited. By ordering, I confirm I am fully committed to the process and I understand that any payment is non-cancelable and non-refundable and I confirm I have read and agree to all of the terms & conditions.

    New Limited Time

    A New End of Season Smile?

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    Don't Wait - Order Today!

    #1

    Press On Veneers, now available in three shades
    The Original Press On Veneers

    Press On Veneers Our classic, beautifully designed, 100% Digitally Processed, Removable Veneers. Full Retail Price: $1989.00

    Press On Veneers include the following processes and procedures:

    • System w/ 3-Way Lab Direct Processing
    • 3D Dental Scanning
    • 3D Digital Design to limit avg. thickness
    • Machine Buffed
    • Slimline Protective Metal Storage Case
    • Standard 30 Day Processing*
    Single Arch (Top or bottom) Double Arch (Top & bottom)

    $

    **

    987.00

    WITH PAID-IN-FULL DISCOUNT

    ** +3 Way Processing Cash discount applied

    Best Value Option

    #2

    BIL Veneers, now available in three shades
    BilVeneers MasterCraft #1 Most Popular

    Bil Veneers: Our Master Crafted Veneers. Redesigned from the ground up to be Thinner, More Detailed, and Stronger than ever before. DDS Regular Price: $2450.00

    BilVeneers includes all traditional Press On Veneers features plus:

    • Hand Fabricated Fine Detailing
    • Ultra HD Impression Scanning
    • Micron 4x Ultra-Thin Contouring
    • New Topographic Bite Articulation™
    • Master Design w/ Ext. Design Time
    • Designed w/ Sure Fit Seal Technology
    Single Arch (Top or bottom) Double Arch (Top & bottom)

    $

    **

    1224.00

    WITH PAID-IN-FULL DISCOUNT

    ** +3 Way Processing Cash discount applied

    #3

    IncrediBIL Veneers by Brighter Image Lab

    IncrediBIL Veneers: New for 2019- The newest addition to the Brighter Image Lab family of veneers features unique light reflecting properties.

    IncrediBIL Veneers includes all traditional and BILVeneers features plus:

    • Exclusive Translucent Material
    • Reserved for Elite Cases
    • All new proprietary resin
    • Digital Microscaling for thinness
    • Blue Light Polarization Curing
    • Limited Availability
    Single Arch (Top or bottom) Double Arch (Top & bottom)

    $

    **

    1950.00

    WITH PAID-IN-FULL DISCOUNT

    ** +3 Way Processing Cash discount applied

    Expedite Your Order Now
    Add Options At Checkout

    Express and warranty options to add at checkout

    +Plus - 5 Amazing Bonuses

    when you become a 'Friend of BIL'

    Exclusive Smile Shades
    Exclusive Smile Shades - Review Online - Make selection in your impression system

    Let Us Design Your Veneers
    Move Sliders For Before & After

    Actual Brighter Image Lab Client Whitney Before
    Actual Brighter Image Lab Client Whitney Before
    Actual Brighter Image Lab client Whitney wearing BIL Veneers

    Trust Our "Real" Client Reviews

    As Featured On

    Inc5000 2019 Honoree
    As Featured On Good Morning Texas
    As Featured On The Doctors
    Made in Texas - Celebrating 20 Years
    As Featured On ABC Affiliate WFAA Channel 8
    As Featured On Voyage ATL
    Inc5000 2019 Honoree
    As Featured On ABC Affiliate WFAA Channel 8
    As Featured On Good Morning Texas
    As Featured On The Doctors
    Made in Texas - Celebrating 20 Years
    As Featured On Voyage ATL

    Lab Direct - Worldwide
    Your Smile Makeover in 3 Easy Steps

    Step 1: Order your impression online or by phone and receive our Lab Direct Impression System

    Brighter Image Lab Impression System

    Click to view more

    Step 2: Using the Lab Direct Impression System, make impressions of your teeth by watching this detailed step-by-step video or calling one of our trained smile specialists for instructions.

    Brighter Image Lab Making Impressions

    Click to view more

    Step 3: Receive your veneers and begin wearing them. It's that simple!

    Brighter Image Lab Dental Veneers

    Click to view more

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